hehe baje Privacy Policy
This privacy policy explains how your information is collected, for what purposes it is used, and how securely it is kept when you use the hehe baje platform.
Important: This policy applies to all users of the hehebaje.cam website and its associated mobile applications. By using the site, you agree to the terms of this policy.
Introduction and Scope
hehe baje is an online gaming and sports betting platform operated for users in Bangladesh. We place the highest importance on our users' privacy and are committed to keeping their personal information secure.
This privacy policy ("Policy") applies to the hehebaje.cam website, mobile applications, and all related services. When you register on our platform, log in, or use any of our services, this policy becomes part of the agreement between you and us. To learn about all the rules and regulations governing our services, please read our Terms and Conditions.
This policy has been prepared in accordance with the applicable laws and regulations of Bangladesh. We reserve the right to amend this policy as needed, and any changes will be published on this page. We therefore encourage you to visit this page regularly.
What Information We Collect
Various types of information are collected to operate the hehe baje platform properly and to provide you with quality service. The details of the information collected are given below:
2.1 Registration and Identity Information
- Full name and date of birth (for 21+ age verification)
- Username and password (stored in encrypted form)
- Email address and mobile number
- National ID number or passport number (for verification purposes)
- Current address
2.2 Financial and Transaction Information
- bKash, Nagad, Rocket, and Upay account numbers (for deposits and withdrawals)
- Bank account details (for bank transfers)
- Transaction history and amounts
2.3 Technical and Usage Information
- IP address and device type
- Browser type and operating system
- Session time and activity on the platform
- Information obtained from cookies and similar tracking technologies
- Gaming and betting activity logs
We always collect only the minimum information necessary. No additional or unnecessary information is requested.
Purpose of Using Information
Information collected by hehe baje is used for specific and legitimate purposes. Your information is not used for anything beyond the purposes listed below:
3.1 Account Management and Verification
Your information is used to create and manage your account, verify your identity, and ensure secure login. In particular, your date of birth is verified to confirm you are 21 or older, which is a mandatory process.
3.2 Financial Transaction Processing
Financial information is used to process your deposit and withdrawal requests. This information is essential to verify and complete transactions via bKash, Nagad, Rocket, Upay, or bank transfer.
3.3 Service Improvement and Personalisation
Your usage patterns are analysed to improve the platform experience. This includes recommending relevant games, displaying relevant bonus offers, and resolving technical issues on the site.
3.4 Customer Support
Relevant information is used to help our 24/7 live chat and email support team resolve your issues quickly. Communication history is kept so that if you encounter the same problem again, assistance can be provided promptly.
3.5 Security and Fraud Prevention
Information is used to prevent unauthorised account access, money laundering, and fraud. If suspicious activity is detected, you will be alerted and, where necessary, measures will be taken to protect your account.
3.6 Responsible Gaming
Your gaming activity patterns are monitored to uphold our commitment to responsible play. Detailed guidelines on this can be found in our Responsible Gaming section.
Data Sharing and Third Parties
hehe baje does not sell your personal information to any third party. However, information may be shared in the limited circumstances described below:
4.1 Payment Processing Partners
Necessary transaction information is shared with payment service providers (bKash, Nagad, Rocket, Upay, and banks) to complete financial transactions. This information is used solely for the purpose of verifying and executing transactions.
4.2 Technology Service Providers
We work with trusted technology partners for cloud hosting, cybersecurity, and analytics services. These partners operate under contractual confidentiality obligations and cannot use your information for their own purposes.
4.3 Legal Obligations
Information may be provided to authorities when required as part of a court order, government agency investigation, or legal process. In such cases, only the information within the scope of the request is provided, and you will be notified where possible.
4.4 Business Changes
In the event of a business merger, acquisition, or asset transfer, user information may be transferred. However, if such an event occurs, you will be informed in advance and the protections of this privacy policy will remain in place.
Cookies and Tracking Technologies
Cookies and similar technologies are used on the hehe baje website. These store small data files in your browser and help improve your experience on the site.
5.1 Essential Cookies
These cookies are essential for the basic functionality of the site — such as keeping your login session active, storing security tokens, and remembering your preferences. Disabling these cookies will prevent the site from working properly.
5.2 Analytics Cookies
These cookies are used to understand which pages are visited most and how users navigate the site. The information collected is aggregated and anonymised, so individual users cannot be directly identified.
5.3 Cookie Control
You can block or delete cookies from your browser settings. However, please note that disabling essential cookies may affect certain key functions of the site and may cause problems when logging in to your account.
Data Storage and Security
hehe baje applies industry-standard security measures to keep your information secure. The key components of our security framework are outlined below:
- SSL Encryption: All data exchanged between the platform and your device is encrypted using SSL technology.
- Password Hashing: Your password is never stored directly — it is stored in a transformed form using a strong hashing algorithm.
- Access Control: Only authorised staff can access specific data, and every access is logged.
- Security Audits: Regular security reviews are conducted to identify and address potential vulnerabilities.
- OTP Verification: OTP verification is required for sensitive actions such as withdrawals or password changes.
6.1 Data Retention Period
Your information is retained for as long as your account is active. Even after an account is closed, financial transaction records are kept for a specified period in accordance with legal obligations. After this period, information is securely deleted or permanently anonymised.
Your Rights and Controls
Every user of hehe baje has clear rights over their own information. We respect these rights and assist in exercising them:
- Right to Access: You can request to view the information stored in your account and to receive a copy of it.
- Right to Rectification: You can request that incorrect or incomplete information in your profile be corrected.
- Right to Erasure: In certain circumstances, you can request that your information be deleted, though information subject to legal obligations may fall outside this scope.
- Right to Object: You can object to the use of your information for specific purposes.
- Right to Data Portability: You can request your information in a structured, common format.
To exercise these rights, contact our support team directly. Our 24/7 live chat service is available in both Bengali and English. For any general questions, visit our FAQ section.
Age Verification and Protection of Minors
hehe baje is operated exclusively for individuals aged 21 and above. Under no circumstances does this platform collect personal information from minors or provide services to them.
Age is verified at the time of registration and before certain financial transactions. If a user registers with a false age and this is subsequently proven, their account will be suspended and the collected information will be deleted.
If a parent or guardian believes their child has used our platform, please notify our support team immediately. We will promptly close that account and delete the information.
Policy Changes and Updates
hehe baje reserves the right to amend or update this privacy policy as needed. If any significant changes are made, you will be notified by one of the following methods:
- A direct notification to your registered email
- A pop-up message when you log in to the platform
- A change to the update date at the top of this page
Continuing to use the site after any changes will be taken as your acceptance of the updated policy. You are therefore advised to read this policy carefully after each update.
Contact and Complaints Resolution
If you have any questions, concerns, or complaints about this privacy policy, please contact our support team. We treat every request seriously.
Contact methods:
Live Chat
24 hours a day, 7 days a week — support is available in Bengali and English
We aim to respond to every request as quickly as possible. More complex matters may take additional time, but you will be kept informed throughout the process.